How Can We Help?

Find answers to your questions, browse our knowledge base, or contact our support team for personalized assistance.

Browse Support Topics

Account & Login

Password reset, account verification, profile settings

Healthcare Services

Appointments, prescriptions, consultations

Telehealth

Video consultations, technical issues, connectivity

Billing & Payments

Invoices, refunds, payment methods

Technical Issues

Website bugs, app issues, error messages

Privacy & Security

Data privacy, security concerns, GDPR

Partnership & Business

Join as provider, business inquiries

Frequently Asked Questions

Q: How do I reset my password?

A: Click on 'Forgot Password' on the login page. You'll receive an email with instructions to reset your password. Follow the link to create a new password.

Q: How do I update my profile information?

A: Log in to your account, go to 'My Profile' from the dashboard menu. You can update your personal information, contact details, and professional credentials there.

Q: How do I book an appointment?

A: Browse the directory to find a healthcare professional, select your preferred date and time, and confirm your booking. You'll receive a confirmation email with details.

Q: Can I cancel or reschedule an appointment?

A: Yes, you can cancel or reschedule appointments from your dashboard. Please check the cancellation policy of the healthcare provider as some may have fees for late cancellations.

Q: What equipment do I need for a video consultation?

A: You'll need a device with a camera and microphone (smartphone, tablet, or computer), a stable internet connection, and a private, well-lit space.

Q: What if I have technical issues during a consultation?

A: Check your internet connection, restart your browser, or try using a different device. If issues persist, contact our technical support team for assistance.

Q: How do I make a payment?

A: Payments can be made securely through our platform using credit/debit cards, mobile wallets, or bank transfers. All transactions are encrypted for your security.

Q: How do I request a refund?

A: Refund requests must be submitted through the support center with your transaction details. Refunds are processed within 5-7 business days.

View All FAQs

All Frequently Asked Questions

Q: How do I reset my password?

A: Click on 'Forgot Password' on the login page. You'll receive an email with instructions to reset your password. Follow the link to create a new password.

Q: How do I update my profile information?

A: Log in to your account, go to 'My Profile' from the dashboard menu. You can update your personal information, contact details, and professional credentials there.

Q: How do I book an appointment?

A: Browse the directory to find a healthcare professional, select your preferred date and time, and confirm your booking. You'll receive a confirmation email with details.

Q: Can I cancel or reschedule an appointment?

A: Yes, you can cancel or reschedule appointments from your dashboard. Please check the cancellation policy of the healthcare provider as some may have fees for late cancellations.

Q: What equipment do I need for a video consultation?

A: You'll need a device with a camera and microphone (smartphone, tablet, or computer), a stable internet connection, and a private, well-lit space.

Q: What if I have technical issues during a consultation?

A: Check your internet connection, restart your browser, or try using a different device. If issues persist, contact our technical support team for assistance.

Q: How do I make a payment?

A: Payments can be made securely through our platform using credit/debit cards, mobile wallets, or bank transfers. All transactions are encrypted for your security.

Q: How do I request a refund?

A: Refund requests must be submitted through the support center with your transaction details. Refunds are processed within 5-7 business days.

Q: How is my medical data protected?

A: We use industry-standard encryption and security measures to protect your data. All medical records are stored securely and accessible only to you and your authorized healthcare providers.

Q: Can I delete my account and data?

A: Yes, you can request account deletion by contacting our support team. Your data will be permanently removed in accordance with our privacy policy and applicable laws.

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Quick Contact

Phone +92-51-6107355 Mon-Fri, 9AM - 6PM

WhatsApp +92-300-0696140 Mon-Fri, 9AM - 6PM

Email support@pakmedics.com 24/7 Support

Address Sector J, DHA Phase 5 Islamabad, Pakistan

Live Chat

Available Mon-Fri, 9AM - 6PM

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