Privacy Policy
Your Data Security & Privacy Matters
At PakMedics, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you access or use our website, mobile applications, and associated services. By using the Platform, you consent to the practices described in this Policy.
Information We Collect
We collect the following types of information to provide and improve our Services:
- Personal Identifiable Information: Full name, date of birth, gender, contact details (email, phone, address), and government-issued identification (where required).
- Health Information: Medical history, symptoms, diagnoses, prescriptions, treatment plans, and other health-related data shared with healthcare professionals.
- Account Credentials: Username, password, and security questions used to access your account.
- Payment Information: Billing details and transaction history (processed securely through third-party gateways; we do not store your card details).
- Technical Data: IP address, browser type, device information, operating system, and usage logs for analytics and performance monitoring.
- User-Generated Content: Reviews, feedback, comments, and other content you submit through the Platform.
How We Use Your Information
We use your information for the following purposes:
- Facilitate healthcare consultations
- Create and manage your account
- Process payments securely
- Communicate with you regarding appointments and updates
- Improve and personalize your experience
- Ensure compliance with applicable laws
- Monitor and enhance Platform security
- Conduct research and analytics
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: You have given us explicit consent to process your data for specific purposes.
- Contractual Necessity: Processing is necessary to fulfill our contractual obligations to you.
- Legal Obligation: Processing is required to comply with applicable laws and regulations.
- Legitimate Interests: Processing is necessary for our legitimate business interests, provided such interests do not override your rights.
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may disclose your information in the following circumstances:
- Healthcare Professionals: Your health information is shared with the professionals you choose to consult.
- Service Providers: Third-party vendors who assist with payment processing, data hosting, analytics, and customer support.
- Legal Compliance: When required to comply with applicable laws, court orders, or government regulations.
- Protection of Rights: To protect the safety, rights, or property of PakMedics or our users.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
Data Security
We implement industry-standard security measures to protect your information:
- SSL/TLS encryption for data transmission
- Restricted access on a need-to-know basis
- Secured servers with firewalls
- Regular security audits and vulnerability assessments
- Intrusion detection and monitoring systems
- Regular security updates and patches
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods are determined based on:
- Legal and regulatory requirements
- Contractual obligations
- The nature and sensitivity of the data
- Our legitimate business needs (e.g., to maintain records of healthcare consultations)
Upon termination of your account, we will securely delete or anonymize your data in accordance with applicable laws.
Your Rights
You have the following rights regarding your personal data:
- Right to Access - Request a copy of your data
- Right to Rectification - Correct inaccurate information
- Right to Deletion - Request deletion of your data
- Right to Restrict Processing - Limit how we use your data
- Right to Data Portability - Receive your data in a readable format
- Right to Withdraw Consent - Withdraw consent at any time
Children's Privacy
The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete such information promptly. Parents or guardians who believe their child has provided us with personal information should contact us immediately.
Cross-Border Data Transfer
Your information may be transferred to and processed in countries outside your jurisdiction. In such cases, we ensure that appropriate safeguards are in place, including Standard Contractual Clauses or equivalent protections, to maintain the security and confidentiality of your data.
Third-Party Links
The Platform may contain links to third-party websites, applications, or services. This Privacy Policy does not apply to such external sites. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any external sites you visit.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page. We encourage you to review this page periodically to stay informed of any updates. Your continued use of the Platform after changes are posted constitutes your acceptance of the revised Privacy Policy.
Data Breach Notification
In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant regulatory authorities within 72 hours of becoming aware of the breach, as required by applicable data protection laws. We will provide information about the nature of the breach, the categories of data affected, and recommended steps to mitigate potential harm.
Governing Law and Jurisdiction
This Privacy Policy shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes arising under or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of Islamabad, Pakistan.
Contact Us
If you have any questions, concerns, or feedback regarding this Privacy Policy or our data practices, please reach out to us:
By clicking "I Agree" or continuing to use the Platform, you acknowledge that you have read, understood, and accepted this Privacy Policy in its entirety.
Our Strategic Goals
Contact Us
If you have any questions, concerns, or feedback regarding this Disclaimer or our Platform, please reach out to us:
- Email: support@pakmedics.com
- Phone: +92-51-6107355
- Address: Sector J, DHA Phase 5, Islamabad, Pakistan