Frequently Asked Questions

How do the patient book an appointment?

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You can book an appointment in three ways:

  • Online: Login into doctor's website to book appointments 24/7.
  • Phone: Call us at (+92) 0300-0696140 or concerned doctor during business hours.
  • In-person: Visit concerned doctor reception desk during working hours.

New patients are requested to arrive 15 minutes early for data entry.

What insurance plans do you accept?

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We accept most major insurance plans including:

  • Insurance plans integration will be offered soon.

Please contact our billing department at (+92) 03000-696140 to verify your coverage.

What should I do in case of a medical emergency?

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For life-threatening emergencies, call 1122 immediately.

  • We don't cover an emergency cases.

What services do you offer?

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  1. Virtual Consultations: Patients can connect with doctors via video calls or phone for general advice, diagnoses, and treatment plans.
  2. E-Prescriptions & Lab Orders: Doctors can issue digital prescriptions and request lab tests, which patients can then get done.
  3. Chronic Disease Management: Helps manage long-term conditions like diabetes, high blood pressure, and heart disease through regular virtual check-ins and monitoring.
  4. Mental Health Support: Counseling for depression, anxiety, and other mental health issues.
  5. Specialist Access: Connects patients in remote areas with specialists (e.g., gynecologists, pediatricians) who are not locally available.
  6. Follow-Ups: For post-operative care or ongoing treatment, reducing the need for physical visits.
  7. Maternal & Child Health: Antenatal/postnatal care and early detection of high-risk pregnancies through remote monitoring.
  8. Health Education: Community-focused health campaigns on nutrition, hygiene, and disease prevention.
  9. Remote Monitoring: For certain conditions, health professionals can monitor vitals remotely.

What is your cancellation policy?

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We require at least 24 hours notice for appointment cancellations.

To cancel or reschedule:

  • Call our appointment number at (+92) 03000-696140
  • Use our online patient portal at PAK Medical Care
  • Send an email to appointments@pakmedics.com

Late cancellations (less than 24 hours) or no-shows may incur a 50% fee.

24/7
Emergency Service
98%
Patient Satisfaction
15min
Average Wait Time

Still have questions?

Our medical team is here to help. Contact us for personalized assistance with your healthcare needs.