Frequently Asked Questions

PakMedics is Pakistan's premier healthcare ecosystem connecting medical professionals, clinics, hospitals, labs, and pharmacies.

Follow these steps to create your account:

1. Click the "Sign Up" button in the top right corner
2. Fill in your email address and create a strong password
3. Complete the registration form with your personal information
4. Check your email for a confirmation link
5. Click the link to verify your account
6. Log in and complete your profile

Yes! PakMedics offers a free lifetime membership with basic features including:

• ✅ Professional profile creation
• ✅ Patient management system
• ✅ Appointment scheduling
• ✅ Basic analytics
• ✅ Digital prescriptions

Premium features like telehealth consultations and advanced analytics are available with paid plans starting at PKR 999/month.

Complete your profile by:

1. Logging in and going to your Profile page
2. Adding your professional photo (passport-size, professional)
3. Entering your qualifications and experience
4. Adding your clinic/hospital details
5. Writing a professional bio
6. Setting your consultation fees
7. Clicking "Save" or "Update Profile"

Include the following information in your profile:

• Professional Photo: Clear, professional headshot
• Display Name: Your professional name
• Qualifications: Degrees, certifications, specializations
• Experience: Years of experience and expertise
• Services: Types of consultations you offer
• Fees: Consultation fees for each service
• Location: Clinic/Hospital address and contact details
• Professional Bio: Summary of your practice and approach

To change your password:

1. Go to "Account Security" from the sidebar or profile menu
2. Click on "Change Password"
3. Enter your current password for verification
4. Enter your new password (minimum 8 characters)
5. Confirm your new password
6. Click "Save" or "Update Password"

If you've forgotten your password:

1. Go to the Login page and click "Forgot Password?"
2. Enter your registered email address
3. Click "Send Reset Link"
4. Check your email (and spam folder) for the reset link
5. Click the link within 24 hours
6. Enter your new password and confirm it
7. Log in with your new password

To update your email:

1. Go to "Account Security"
2. Find the "Email Address" section
3. Click "Change Email"
4. Enter your new email address and confirm it
5. Enter your current password for verification
6. Click "Save"
7. Enter the verification code sent to your new email

Yes! PakMedics uses industry-standard security measures:

• 🔐 End-to-end encryption for all data
• 🔒 Secure storage with encrypted databases
• 🛡️ Password hashing and salting
• ✅ Regular security audits
• 📋 Compliance with data protection regulations

Two-Factor Authentication (2FA) adds an extra layer of security:

1. Enter your username and password
2. Enter a verification code from your authenticator app
3. The code changes every 30 seconds
4. You gain access to your account

Enable 2FA in "Account Security" settings for enhanced protection.

Your Business Portfolio is your professional showcase on PakMedics. It includes your business title, description, services, fees, location, and contact information. A well-crafted portfolio helps patients understand your expertise and services.

Create your portfolio by:

1. Going to "Business Portfolio" from the sidebar
2. Filling in your practice information
3. Adding your services and fees
4. Setting your location and contact details
5. Clicking "Create Portfolio"

Set your consultation fees by:

1. Going to "Business Portfolio"
2. Finding the "Service Availability" section
3. Checking the services you offer
4. Entering the fee for each service in PKR
5. Clicking "Update Portfolio"

Research local rates and consider your experience when setting fees.

You can list three main services:

• 🖥️ Online Consultation: Virtual appointments via video call
• 🏥 In-Person Visit: Physical consultations at your clinic
• 💬 Paid Q&A Service: Answer patient questions for a fee

You can toggle each service on/off based on your availability.

Include these elements in your description:

• Opening statement about who you are
• Professional background and qualifications
• Areas of expertise and specializations
• Your approach to patient care
• Services you offer
• What sets you apart from others
• Call to action to book a consultation

Book an appointment by:

1. Going to "Appointments" and clicking "New Appointment"
2. Searching for an existing patient or creating a new one
3. Selecting the appointment date and time
4. Choosing the appointment type (Online/In-Person)
5. Adding symptoms or notes (optional)
6. Clicking "Book Appointment"

Yes! To reschedule or cancel:

1. Open the appointment details
2. Click "Reschedule" and choose a new date/time
3. Or click "Cancel Appointment" and provide a reason
4. Patients will be automatically notified of changes

You can view appointments in multiple ways:

• 📊 Dashboard: Shows upcoming appointments for today
• 📅 Appointments Page: View all with filter options
• 📆 Calendar View: Monthly or weekly calendar format
• 📱 Mobile View: Access on your phone

Use filters to find specific appointments by date, status, or patient.

Three main appointment types:

• 🖥️ Online Consultation: Video call, accessible from anywhere
• 🏥 In-Person Visit: Physical consultation at your clinic
• 💬 Paid Q&A: Text-based question and answer

You can offer any combination of these services.

1. Open the appointment details
2. Review patient symptoms and notes
3. Add diagnosis and observations
4. Write prescription (if applicable)
5. Click "Mark as Completed"
6. Confirm the action

Completing appointments helps track patient history and analytics.

Yes! Set your availability in "Practice Settings":

• Select working days and hours
• Set appointment duration (15-60 minutes)
• Add buffer time between appointments
• Mark holidays or days off

Patients will only see available time slots based on your schedule.

Add a new patient by:

1. Going to "Patients" and clicking "Add Patient"
2. Filling in patient details: Full Name, Phone, Email, DOB, Gender
3. Adding blood group, allergies, and chronic conditions
4. Adding emergency contact information
5. Clicking "Save Patient"

Maintain comprehensive patient records:

• Demographics: Name, DOB, gender, contact details
• Medical History: Past conditions, surgeries, family history
• Current Medications: Prescribed drugs and supplements
• Allergies: Drug, food, and environmental allergies
• Blood Group: Important for emergencies
• Consultation Notes: Symptoms, diagnosis, treatment plans
• Test Results: Lab reports and imaging results

Access patient records by:

1. Going to "Patients" from the sidebar
2. Searching for the patient by name, phone, or email
3. Clicking on the patient's name
4. Viewing demographics, medical history, consultations
5. Accessing prescriptions and lab reports

Yes! Add family members to track family medical history:

1. Open the patient's profile
2. Go to the "Family" tab
3. Click "Add Family Member"
4. Select the relationship (Spouse, Child, Parent, etc.)
5. Add the family member's details
6. Set sharing permissions
7. Click "Save"

Update patient information by:

1. Opening the patient's profile
2. Clicking "Edit" or the pencil icon
3. Updating relevant fields (phone, address, medical history, etc.)
4. Adding notes about the changes
5. Clicking "Save Changes"

Your PakMedics Wallet is a secure digital account that manages your earnings:

• 💰 Receive Payments: Consultation fees are auto-deposited
• 💳 Deposit Funds: Add money to your wallet
• 💸 Withdraw Earnings: Transfer to your bank account
• 📊 Transaction History: Complete record of all activities
• 🔒 Secure Storage: Encrypted and protected transactions

Add money by:

1. Going to "Wallet" and clicking "Deposit"
2. Entering the amount (minimum PKR 500)
3. Selecting payment method (Bank Transfer, Mobile Transfer, Card)
4. Following the payment instructions
5. Waiting for confirmation (24-48 hours)

Withdraw funds by:

1. Going to "Wallet" and clicking "Withdraw"
2. Entering the amount (minimum PKR 1,000)
3. Selecting withdrawal method (Bank Transfer, Mobile Transfer)
4. Entering your account details
5. Clicking "Confirm Withdrawal"
6. Waiting for processing (24-72 hours)

Consultation fees are automatically deposited:

1. Patient books and pays for appointment
2. Payment is processed securely
3. Funds are deposited into your wallet after appointment completion
4. You receive notification for each payment
5. Funds are available for withdrawal

Supported payment methods:

• 🏦 Bank Transfer
• 📱 Mobile Wallets (JazzCash, EasyPaisa)
• 💳 Credit/Debit Cards (Visa, Mastercard, Amex)
• 💻 In-App Payments

Fee structure:

• 🆓 Basic wallet: No monthly fees
• 💳 Deposit: Small processing fee (varies by method)
• 💸 Withdrawal: Small processing fee (varies by method)
• 📊 Consultation: 5-10% platform fee (based on plan)

All fees are displayed before confirming any transaction. No hidden charges.

Telehealth enables remote care delivery:

1. Patient books an online consultation
2. You receive the appointment notification
3. At scheduled time, you start the secure video session
4. Discuss symptoms, review history, conduct visual examination
5. Provide diagnosis, treatment plan, or prescriptions
6. Document the visit in the patient's record

You need:

• 💻 Computer, tablet, or smartphone with camera and microphone
• 🎥 Webcam for clear video
• 🎤 Microphone for clear audio
• 🌐 Stable internet connection (minimum 5 Mbps)
• 🔒 Private, quiet space for consultations

1. Log in to your PakMedics account
2. Go to "Appointments" and find the online consultation
3. Click "Start Telehealth Session" or the video icon
4. Review patient information
5. Click "Join Call" to enter the video room
6. Wait for the patient to join
7. Begin the consultation
8. End the call and document the visit

Yes, with patient consent:

1. Obtain patient consent before recording
2. Click the "Record" button during the session
3. Click "Stop Recording" when complete
4. Recording is saved securely to the patient's record

If the video call fails:

1. Check your internet connection
2. Refresh the page
3. Try a different browser
4. Restart your device
5. Contact the patient via phone or chat
6. Reschedule if technical issues persist

Attract more patients by:

• ✅ Completing your profile with professional details
• 📸 Uploading a professional photo
• 📝 Writing a compelling bio
• 💰 Setting competitive fees
• ⭐ Maintaining high ratings through excellent care
• 📋 Regularly updating your profile and availability

Good reviews include:

• 📝 Specific details about treatment
• ⭐ Honest rating
• 💬 Helpful comments
• 🩺 Treatment results and improvement
• 👨‍⚕️ Recognition of professionalism and expertise

Update your profile:

• 🔄 Monthly: Review all information
• 📋 Immediately after new achievements
• 💰 When fee changes occur
• 📅 Weekly: Update working hours
• 📸 Every 1-2 years: Update photos

Reduce no-shows by:

• 📧 Sending appointment reminders 24 hours before
• 📱 Using multiple channels (email, SMS, app)
• 📋 Having a clear cancellation policy
• ✅ Confirming appointments with patients
• ⏰ Following up on no-shows
• 💰 Implementing reasonable no-show fees

Handling no-shows:

1. ⏰ Wait 15 minutes
2. 📞 Try to contact the patient
3. 📋 Mark as "No Show" in the system
4. 📝 Document your contact attempts
5. 🔄 Offer to reschedule
6. 💬 Follow up with a message
7. 💰 Apply your no-show policy
8. 📊 Track patterns for frequent no-shows